title: Returns description: How returns work: 30 days, unused, in the original packaging, and what can't come back. updated: 2026-11-08
You have 30 days from the day your order arrives to ask for a return.
What can come back
An item in the same condition you got it in: unused, with any tags, in its original packaging, with the receipt or proof of purchase.
What can't
- used smoking items
- custom or special orders
- hazardous materials, flammable liquids or gases
- sale items and gift cards
How to start one
Ask first, through the contact page or by replying to your order confirmation email. If the return is accepted, you'll get a return shipping label and instructions. Items sent back without asking first can't be accepted.
Damaged, faulty or wrong
Check your order when it arrives and get in touch straight away if anything is damaged, faulty or not what you ordered, so it can be put right.
Exchanges
The quickest way to swap something is to return it and, once the return is accepted, place a new order for what you want.
Refunds
Once your return arrives and is checked, you'll hear whether the refund is approved. Approved refunds go back to your original payment method; your bank or card company can take a while to post it. A restocking fee of up to 25% of the original price can apply. Shipping costs aren't refunded, including what shipping cost on an order that shipped free.